Street ScannerSupport
Something not working, or a question about the app? Here's how to reach us.
Report a problem from the app
The quickest way: in Street Scanner, tap your profile button, then About › Report a problem, or just shake your iPhone. Describe what happened and, if you like, add a screenshot. Before you send it, the app shows you the details it adds to help us find the problem (app version, iPhone model, the screen you were on and its recent requests to our server).
Subscriptions and refunds
Pro plans are App Store subscriptions. Cancel or change one in your iPhone's Settings › your name › Subscriptions, or from the app's Account page (Manage). Refunds are handled by Apple at reportaproblem.apple.com.
Deleting your account
In the app: Account › Delete account. Your account, tracked items and usage are deleted from our server straight away. See the privacy policy.
About the figures
Sold prices are HM Land Registry's records for England and Wales. Sales appear one to three months after completion, and some sales (such as some right-to-buy and non-market transfers) aren't in Land Registry's data. Labels over the camera are placed by GPS and compass, so they can be a few metres out; moving your iPhone in a figure-8 recalibrates the compass.